BALANCE
Steward to life's quiet moments
If you have a particular question you do not find on this page please contact us and we will respond as promptly as possible.
Hours of Operation:
Balance is available M-F 8:00-4:30 p.m. unless predetermined arrangments have been made. Weekend days be will be billed at a rate of $48.00/hr and half hour increments thereafter; unless other arrangements have been made. Should you need to cancel a task prior to our work beginning, there needs to be a 24 hour notice. If sufficient notice has not been given, a $32.00 fee will be assessed to you.
Areas of service:
Our home office is located in Upper Arlington, OH. We service a 25 mile radius from this location. Any task that takes us beyond this point will be assessed a $.70/mi surcharge. You will be informed of this before the expense is allocated and given a detailed statement of all final charges.
Privacy Policy:
Here at Balance your requests and personal information are kept confidential. We work behind the scene as much as possible. In certain instances Balance may need access to your personal home or office. It is up to you whether or not you would like to be on the premises while we are in the home or if you would prefer to give us a set of keys. We will never enter premises without your knowledge and we aim to leave no unexpected trace of having been there once we leave. If you have any questions or concerns, we will hopefully be able to help you feel at ease upon our initial consultation. This process is in place to be as streamlined and relaxing as possible. We would like every experience with Balance to be a positive one.

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Hour Allocation & Retention:
All hours remain active in your account for up to one year or until they have been allocated. Any task that requires additonal funds to complete (i.e. a gift purchase, grocery shopping, car maintenance, etc.), will need to be paid in full prior to sevice beginning. There will always be an agreement prior to the completion of a task and a detailed receipt or statement will be issued in a timely manner so that you are always aware of how you are using your hours. Some individuals have an automatic monthly payment set up to ensure they have hours available to them. One less hassle.
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Forms of Payment:
We accept cash, checks, direct deposit or money orders. Should a credit card be necessary, special arrangements may be made. A returned check will be assessed a fee of $35.00 as well as any further fees assessed by a finacial institution due to the lack of funds provided.
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